What is your rental process?

  1. Browse our online inventory to find the perfect pieces for your event (items can be viewed at the showroom by appointment only).

  2. Send us a message via Email and tell us which products you would like and how many.

  3. We’ll send you an estimate.

  4. We will then send you the rental agreement, credit card authorization form, and invoice.

  5. Pay the nonrefundable 50% of the invoice and sign the rental agreement to confirm your reservation.  

  6. Pay the remaining balance at least one week prior to your event.

  7. You pick up items at the shop the day before your event, or depending on your location, we can drop off and pickup items for an additional fee (drop off location will determine the delivery fee).

  8. We'll send you a final invoice and bill your credit card if there are any payments needed for broken or missing items.

 

*Note: Some vintage pieces are delicate and may need prior pickup approval. All upholstered pieces are white glove only.

 

What is your cancellation policy?

A 50% nonrefundable deposit is required to reserve any rental items.  If we do not receive a signed agreement and 50% nonrefundable deposit within 7 days of receiving your contract, your order may not be processed. If you cancel your order 30 days prior to delivery or pickup - you forfeit 100% of the current order amount.  As a reminder, final revisions and balance of payment are due at least 7 days prior to delivery. 

How far in advance should I begin planning and reserving rentals for my event?
Signature Rentals has no specific requirement, however, once you have chosen a date and know what you need, do not hesitate to call us and make a reservation.  However, we suggest reserving four months to one year in advance. Remember, everything is always pending availability.

Is delivery and set up available?
Absolutely.  Please check with us regarding delivery and set up fees. 
Charges for delivery are determined by location, size and quantity of your order and set up/tear down.  Our standard rates apply during normal business hours (Monday – Friday, 9 AM – 6 PM).  Deliveries or pick up’s scheduled outside these hours are available at an additional cost. 

 

How do you accept payment?
We accept cash, check or credit card (Visa, MasterCard or Discover). 

What happens if something breaks or get lost?

We require a credit card on file for all orders upon the time of reservation. For any items that are not returned or are returned damaged, we charge five times the rental rate in order to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair of the item and any time the item is out of our inventory.

 

I have some items to sale, would you be interested?

Please send us a photo and we’d be happy to take a look. 

frequently asked questions

2019 SIGNATURE EVENT DESIGN, LLC │KAUGUSTIN@SIGNATUREEVENTDESIGN.NET │203.539.0843

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